This Privacy Policy ("Policy") explains in general terms how Viajes de La Luz S.A. under its brand Open Travel Service ("OTS", "we", "our” or "us") protects the privacy of personal information provided by end customers (“Tourists”). We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.
Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
Where practical we or the licensed travel agency we work with will collect personal information directly from you. Generally this will be collected by the licensed travel agency you deal with and where you book your travel arrangement. This information may be requested when you purchase or make enquires about tickets or other products and services.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of OTS, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.
We together with the licensed travel agencies that use our services are required by law to obtain your consent to the collection of sensitive information. We will assume that you were provided with this Policy by the licensed travel agencies that use our services and have consented to the collection of all information in accordance with this Policy, unless you tell us otherwise.
During the scope of our business it might be necessary to pass on some of the personal information we obtained to other parties e.g. hoteliers etc. Accordingly, the consent you provide under this statement to the collection of personal information by us, applies equally to the parties whose products and services we sell.
We will use your personal information to provide you with travel and travel related products and services.
We may use and disclose your personal information only for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
We may disclose your personal information:
Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.
OTS has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.
OTS regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.
We invite you to access and correct any personal information we may hold on you. If we deny access, we will provide you with the reason for such denial.
We may recover from you our reasonable costs of supplying you with access to this information.
Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate in market research, kindly e-mail us on privacy@opentravelservice.com.
Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.